Feedback from the Field: Room for improvement

Since the pandemic, our frontline workers have taken center stage as our unsung heroes, the ones on the ground who are typically the first port of call. They’re indispensable to our lives and economy, making up 80% of the global workforce1.

The SafetyCulture platform is designed with frontline workers in mind. We want to help make their work lives easier and safer. To do that, though, we need to know what it is they need – and a lot of the time, there’s a disconnect between what frontline workers want, and what their leaders think they want. Without that insight, leaders don’t have the full picture to drive their businesses forward.

That’s why we conducted a survey, with the help of YouGov, where we asked more than 2,000 frontline workers to shed some light on their experiences and needs. And we’ve packaged up those findings in this report Feedback from the Field: Room for Improvement, the third in the series. The research aims to uncover the gaps between employers and frontline workers, and to answer the question: How can leaders unlock the latent potential in their frontline teams and move towards a better way of working?

About the research

All figures, unless otherwise stated, are from YouGov Plc.  Total sample size was 2,057 adults (757 US, 531 Australia, 769 UK). Fieldwork was undertaken in June, 2023.  The survey was carried out online. The figures have been weighted and are representative of US, UK and AU frontline workers (aged 18+).